Our After-Sales Service is available on the following days:

Monday-Friday:  08.00 am - 12.00 am


Outside these hours you can reach us by e-mail at the following address:



Please provide the following details in your e-mail, so we can help you quickly and easily:

- Your contact data (name, adress, e-mail, phone)

- Reason for your contacting us

- What is the product?

- Product serial number

- Description


You are also welcome to use the contact form below.

Contact form Technical Service

Dateiname: Service Request Trautwein.pdf | Downloadgröße: 71,5 KB | 28.01.22 | 594


Please note:

Due to organizational reasons, we can no longer offer free telephone hotline support for our products that have a serial number lower than 172000 since 1. May 2023.

However, we will still be happy to help you by e-mail, so please send us your request as described above.

Our service staff will contact you as soon as possible.
If the serial number is smaller than 165000, we can only answer sporadically.
Thank you for your understanding.